Questions and Answers
1 ) What is your check in and check out time?
Check in time is after 2:00pm and Check out time is before 11:45 am.
2 ) I don't have Credit Card to make a deposit, can I still make a reservation?
You might ask your friend to deposit with their credit card.
3 ) What is the refund policy for deposit payment?
All deposits are NON-REFUNDABLE under any circumstances.
4 ) Will the rooms we booked be exactly the same as the room in the pictures?
It depends on the room type chosen. Some room types are unique with only one matching room. others have multiple matching rooms. In that case it will NOT be exactly the same but same style and decoration.
5 ) Can I check in early in the morning?
Yes. If you arrive early, you may keep your luggage in our storage room, finish all the check in procedure and come back at a later time for the key to your room.
6 ) Does hot water for shower runs 24 hours?
Yes, hot water runs 24 hours a day, 7 days a week.
7 ) Can I check in as late as after midnight? Will there be someone at the reception?
if you are checking in very late, please send as an e-mail in advance. We will staff our reception until your arrival. We will appreciate if you can give us a call when you arrive at the airport. There is a free local phone located in the area between baggage claiming area and exit to the lobby.
8 ) Are bed Linen, pillows, blankets, cloth hangers, soap, shampoo, toilet paper provided?
Bed Linen, pillows, blankets, cloth hangers, soap, shampoo, and toilet paper are all provided.
9 ) Does your guest house offer includes breakfast?
We don't provide breakfast.
10 ) How can I cancel the booking after I successfully booked?
The confirmed booking can not be rescheduled or cancelled.